A Joint Commission citation and a dire need to create a better working relationship prompted Fort Madison Community Hospital to overhaul its bylaws, but it first needed to get buy-in from the medical staff. Some physicians interpreted any desire to change the bylaws as an attack against the medical staff for the benefit of administration rather… [Read More]
Demands for paid ED call prompted Fairfield Memorial Hospital to seek The Greeley Company’s assistance. Greeley’s physician consultants, in turn, helped to pinpoint the much broader and major issues underlying the contention over ED call that prevented the hospital from reaching alignment. Read Fairfield Memorial Hospital’s story here.
Unlike many hospitals that revamp their peer review processes to overcome sour medical staff politics, a punitive culture, and gross miscommunications, the two hospitals profiled in this case study simply wanted to weed out inefficiencies. With the help of The Greeley Company, the hospitals were able to streamline and standardize their peer review processes. Read… [Read More]
CarolinaEast Health System CEO Ray Leggett discusses the importance of strong communication, education, and succession planning for physician-hospital alignment and hospital success. Read CarolinaEast’s story here.
Prior to the arrival of The Greeley Company on site, this client faced significant challenges in its credentialing department. The issues were not limited to in-house challenges, however: most specifically, the organization’s third party verification service was not performing adequately, compounding the issues presented by the work being done by the hospital itself. Once on site, Greeley staff… [Read More]
A 300-bed tertiary care facility and teaching hospital with a large complexity of service sought The Greeley Company’s assistance in remediating the process elements causing repeated failures to clear a specific Condition of Participation. Once on site, Greeley consultants found a number of areas causing the facility’s noncompliance with the specific condition. The organization did not have… [Read More]
Although this large, tertiary healthcare system in New England has a strong, active internal accreditation readiness program, it has an ongoing relationship with The Greeley Company to objectively evaluate its compliance with both CMS and The Joint Commission. The organization makes significant use of Greeley’s aggregate experience with accreditation updates and challenges. Greeley consultants help the… [Read More]
A medical center had very specific infection control issues it sought to overcome, specifically related to high-level disinfection processes and sterile processing functions. Compounding these issues was a lack of policies and procedures for these areas. The organization had previously been cited by CMS for issues regarding both endoscope cleaning and central sterile processing. After examining… [Read More]
During its triennial Joint Commission survey, an 80-bed hospital located an hour outside a major southwest metropolitan area was cited for a number of Environment of Care and Emergency Management issues. The survey was to be followed by an Evidence of Standards Compliance (ESC) survey, during which The Joint Commission would validate that the client had… [Read More]