A Joint Commission citation and a dire need to create a better working relationship prompted Fort Madison Community Hospital to overhaul its bylaws, but it first needed to get buy-in from the medical staff. Some physicians interpreted any desire to change the bylaws as an attack against the medical staff for the benefit of administration rather than a step in the right direction.
To overcome this preconceived notion, CEO James Platt and several medical staff leaders attended conferences hosted by The Greeley Company that focused on medical staff leadership and credentialing. Hearing other physicians discuss modern bylaws requirements opened reluctant physicians’ minds to future possibilities.
The next step was to hire The Greeley Company to guide the bylaws redesign process. The key was to not frame the bylaws redesign process as something that the medical staff must do to be compliant with Joint Commission standards, but rather as an exercise that would create a flexible document that would allow the medical staff and administration to partner together to achieve high quality patient care.
Read Fort Madison Community Hospital’s story here.