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ArticleWhat does a right-sized and optimized medical staff services department look like? And how do you get there?

Sally Pelletier, CPCS, CPMSM, shares the things all high-functioning MSSDs have in common, as well as five key performance indicators (KPIs) leaders can live by and adapt for.

This article is a great resource for MSPs wondering what KPIs to use and how to use them to chart a course to right-sized and optimized team. This topic was inspired by the growing number of inquiries Greeley is getting from non-MSP hospital leadership looking for what to focus on and measure for in the MSSD. More and more MSSDs are reporting to quality, finance, HR… These leaders are looking for bright lines in teams where roles and responsibilities can vary widely, and be very nuanced at the same time.

This is Sally’s take on, “If you’ve seen one MSSD, you’ve seen one.” But, there are recognizable red flags and common opportunities in core functions for all MSSDs.

You can download and share the article here. And please share your feedback with us. We’d love to hear from you.



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