A 300-bed tertiary care facility and teaching hospital with a large complexity of service sought The Greeley Company’s assistance in remediating the process elements causing repeated failures to clear a specific Condition of Participation. Once on site, Greeley consultants found a number of areas causing the facility’s noncompliance with the specific condition.
The organization did not have a sustainable method for tracking its core process failures, lacked a strong event management system and quality program, and was using an exorbitant amount of resources tracking data that provided little insight into real problem areas. It also had an oversight issue, which is common for many hospitals, in which the organization tries to track a large number of things they believe will help bring them into compliance but without a method for ensuring that the information garnered by that oversight process is used to make sustainable improvements.
Read this client’s story here.