Tips of the Trade: The Journey to Paperless Credentials Files

Renee Mock, CPMSM, CPCS outlines the journey to paperless credentials files at her hospital in this insightful article. 

Change is hard, so you need to be up for the challenge. At Hoag Memorial Hospital Presbyterian, we decided to go paperless for two reasons. First, we had already implemented an electronic application and re-application in our provider database, and we didn’t want to have two different recordkeeping systems. Second, we simply ran out of space. Our hospital has more than 1,800 credentialed providers, and our physical space could not accommodate any more paper files. Thus, the decision to go paperless was easy for us, but the real challenge is: Where do you even start?

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