Case Studies

Resources/ Case Studies

Accountability, Consistency, and Adaptability Create a Culture of Excellence See how Greeley’s CredenceSM medical staff outsourcing solution helped a hospital known as a center of clinical excellence to transform an underperforming medical staff services department into an accountable resource that both reflects and (now) champions its own culture of quality.

Phased Approach to Building Hospital-Physician Trust and Collaboration Achieves Positive Outcomes Client The client organizations are a regional hospital with 350+ beds and a physician group practice of approximately 20 physicians plus allied health practitioners. Background & Challenges As the sole provider hospital and the largest group practice in the local market, the two organizations profiled had tried to collaborate […]

Multifaceted Engagement Leads to Credentialing, Privileging, and Bylaws Improvements The Chief Executive Officer/General Counsel and Credentials Chair of a 25-bed, physician-owned surgical hospital in the Midwest both attended one of The Greeley Company’s national seminars, The Credentialing Solution, in San Diego in early 2015. They were impressed with the content of the seminar and followed up with The Greeley Company […]

Customized Core Privileging Produces Compliant, Effective Privileging System During a July 2014 Joint Commission survey, one of CHRISTUS Santa Rosa Medical Center’s specialty hospitals experienced some specific compliance challenges related to their core privileging forms. Recognizing that the entire system was at risk of a repeat of these findings across all of their sights—and aware of Greeley’s national expertise in […]

Long-Term Partnership Enhances Safety Program Efficacy and Compliance A Midwest regional hospital with 350+ beds has been working with The Greeley Company for over eight years to support their physical environment survey readiness activities. The organization has faced increasing attention on the management of the physical environment by The Joint Commission, CMS, and state regulatory agencies. It has also become a […]

After performing some random credentialing file reviews, a multi-entity health system of 200+ beds that is part of a larger academic medical system discovered that several of their credentialing files were incomplete and/or lacked appropriate documentation. The organization was concerned that these findings were not isolated and that many of their credentialing files might lack the proper documentation. Being a member […]

A 330-bed Midwestern acute care hospital had experienced many of The Greeley Company’s services, including onsite consulting, core privileging assistance, participation in national seminars, and membership in The Greeley Membership Program. When their medical staff services department (MSSD) supervisor and two other experienced medical services professionals (MSPs) left the organization in December 2014, leaving no experienced MSSD members with the necessary […]

A 450-bed, cutting-edge, urban hospital on the East Coast initially sought an interim credentialing specialist from The Greeley Company to staff a 90-day assignment to assist with credentialing during the summer—their busiest months of the year. As circumstances have evolved, the client has asked to have the same interim staffer stay on to work on other projects within the provider enrollment […]

A large healthcare system recognized that the manner in which its credentialing activities are currently being carried out across its system does not consistently achieve the level of quality, timeliness, efficiency, high reliability, and value needed to succeed in today’s environment. Specific challenges include: Inconsistency and lack of standardization with credentialing and privileging processes Lengthy turnaround times for the initial […]

As this rural, 225-bed tertiary care facility and teaching hospital was preparing for their Joint Commission survey, they sought to leverage onsite consulting assessments with offsite membership resources to optimize their state of readiness. The combination of services this client received as part of The Greeley Membership Program enabled leadership and staff to overcome ongoing survey challenges. Read this client’s story here. 

A 360-bed tertiary care facility and teaching hospital requested Greeley’s expertise and assistance with a privileging turf battle—specifically peripheral vascular privileges. The work involved creating a policy to guide the organization in ramping up skills for providers who have stopped practicing a particular set of clinical privileges. Like many Greeley Membership clients, this organization chose to utilize their benefits to address the complicated […]

A Joint Commission citation and a dire need to create a better working relationship prompted Fort Madison Community Hospital to overhaul its bylaws, but it first needed to get buy-in from the medical staff. Some physicians interpreted any desire to change the bylaws as an attack against the medical staff for the benefit of administration rather than a step in the […]

Demands for paid ED call prompted Fairfield Memorial Hospital to seek The Greeley Company’s assistance. Greeley’s physician consultants, in turn, helped to pinpoint the much broader and major issues under­lying the contention over ED call that prevented the hospital from reaching alignment. Read Fairfield Memorial Hospital’s story here.

Unlike many hospitals that revamp their peer review processes to overcome sour medical staff politics, a punitive culture, and gross miscommunications, the two hospitals profiled in this case study simply wanted to weed out inefficiencies. With the help of The Greeley Company, the hospitals were able to streamline and standard­ize their peer review processes. Client Two hospitals – a teaching […]

CarolinaEast Health System CEO Ray Leggett discusses the importance of strong communication, education, and succession planning for physician-hospital alignment and hospital success. Read CarolinaEast’s story here. 

Prior to the arrival of The Greeley Company on site, this client faced significant challenges in its credentialing department. The issues were not limited to in-house challenges, however: most specifically, the organization’s third party verification service was not performing adequately, compounding the issues presented by the work being done by the hospital itself. Once on site, Greeley staff identified a number of issues […]

A 300-bed tertiary care facility and teaching hospital with a large complexity of service sought The Greeley Company’s assistance in remediating the process elements causing repeated failures to clear a specific Condition of Participation. Once on site, Greeley consultants found a number of areas causing the facility’s noncompliance with the specific condition. The organization did not have a sustainable method for tracking […]

Although this large, tertiary healthcare system in New England has a strong, active internal accreditation readiness program, it has an ongoing relationship with The Greeley Company to objectively evaluate its compliance with both CMS and The Joint Commission. The organization makes significant use of Greeley’s aggregate experience with accreditation updates and challenges. Greeley consultants help the organization craft working agendas to […]

A medical center had very specific infection control issues it sought to overcome, specifically related to high-level disinfection processes and sterile processing functions. Compounding these issues was a lack of policies and procedures for these areas. The organization had previously been cited by CMS for issues regarding both endoscope cleaning and central sterile processing. After examining the root causes of the […]

During its triennial Joint Commission survey, an 80-bed hospital located an hour outside a major southwest metropolitan area was cited for a number of Environment of Care and Emergency Management issues. The survey was to be followed by an Evidence of Standards Compliance (ESC) survey, during which The Joint Commission would validate that the client had implemented the corrective actions as […]

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