Picture the impact on a healthcare system should the medical staff services department (MSSD) unravel. Medical services professionals (MSPs) leave the organization due to burnout; those that remain, act out. Initial applications sit in a pile or unaddressed in your software. Temporary privileges are rampant. Medical Staff leaders and the medical group are outraged that delays in credentialing have lost them much needed physician and APP recruits while system leaders are justifiably concerned about new practitioners’ lack of ability to provide services and bill. The credentialing software platform is underutilized and lacks integrity making it difficult to know what is ‘true’ in terms of appointment dates, and the number of practitioners on staff. Payer Credentialing (enrollment) and the MSSD do not collaborate, and redundant work is a result. A multitude of personas with conflicting messages about which files are mission critical overwhelm the new MSSD Director.
While some healthcare organizations still view the medical staff services department as an unavoidable, paper-pushing and obligatory area, leading health systems recognize the strategic advantage of a fully optimized medical staff services department, due to its bearing on three core areas: performance, growth, and risk exposure.
Upon completing this session, the learner will be able to:
- Articulate the value of the MSSD from a performance, growth and cost/risk exposure perspective
- Educate Senior executives about the value of the MSSD
- Identify KPIs to measure success in medical staff services
