Physician Credentialing & Privileging Services
Transform Your MSSD/CVO Into a Performance Powerhouse
Increasing demands to support the growing pains of healthcare organizations have put Medical Staff Services Departments (MSSDs) and credentialing verification organizations (CVOs) in the crosshairs. We help healthcare organizations optimize processes, technology, and staffing to accelerate revenue capture, mitigate regulatory and liability risk, enhance physician and employee satisfaction, and reduce delays in credentialing. With overlapping accountability to the medical staff and the business of the healthcare system, MSSDs and CVOs must become performance powerhouses.
Our Credentialing & Privileging Capabilities
MSSD/CVO Process Optimization
We work with clients to optimize MSSD functions, such as meeting management and OPPE/FPPE. We help clients reduce turnaround time, increase revenue, improve physician satisfaction, and demonstrate ROI. Our consultants excel at assessing and implementing standardized credentialing workflows, optimizing technology, developing leading practice policies, redesigning privileging approaches, integrating recruitment and onboarding, credentialing and privileging, and enrollment with payers.
MSSD/CVO Staff Optimization
We understand the importance of well-trained, engaged staff. We work with clients to improve productivity, create effective staffing models, overcome the challenges of staff turnover, and provide training and coaching to upskill staff. We also provide interim medical services professionals to help healthcare organizations through periods of unexpected staffing changes and growing workloads.
Privileging Redesign
We’ve worked with clients to redesign privileging content for hospitals and healthcare systems for more than 30 years. Whether your organization is a critical access hospital or a multi-entity healthcare system, our privileging consultants can help you design a criteria-based, core privileging process customized to meet your needs using firm-developed, nationally recognized content.
Merger & Acquisition Evaluations
As the industry continues to change and consolidate, we offer M&A services across a variety of functions. We work with clients to provide assessments of the credentialing and enrollment functions for acquisition targets, as well as acquisition-related assessments in accreditation and compliance, medical staff governance, medical staff effectiveness, the peer review process, and patient safety & high reliability care.
Our Clients See Results
Efficient Credentialing
We often reduce primary source verification turnaround time to two to three weeks.
Improved Processes
We leverage technology and redesign workflows to reduce duplication and improve ROI.
Physician Satisfaction
We optimize processes resulting in improved physician satisfaction, better recruitment, quicker onboarding, and higher retention.
Related Insights
Meet Our Credentialing & Privileging Leaders
Sally Pelletier, CPMSM, CPCS
Sally Pelletier is an Advisory Consultant and the Chief Credentialing Officer with Greeley. She brings over 30 years of credentialing and privileging experience to her work with medical staff leaders and medical services professionals across the nation.
Frances Ponsioen, CPMSM, CPCS
Frances Ponsioen is a Senior Consultant and Senior Director with Greeley. She brings more than 25 years of healthcare experience to the firm, particularly in the areas of accreditation, regulatory compliance, credentialing, privileging, medical staff services operations, and centralized credentialing operations.
Justine Spinosi, MBA, CPMSM, CPCS
Justine Spinosi is a Credentialing Consultant with Greeley. She brings more than 20 years of healthcare experience to the firm, particularly in the areas of credentialing, privileging, and medical staff services operations.
Get in Touch
Let's work together to tackle your most complex challenges.
Contact Our Team